Terms & Conditions – Treeve Moor House Bed and Breakfast
Deposit – a minimum deposit of £30 is taken at the time of booking. For bookings of over 4 days a 20% deposit is taken
Final payment – payment required on arrival
Method of payment – payments may be made by cheque, credit card, debit card or bank transfer. Any charges raised against us by our bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to the Guest who is liable to reimburse us. We are not able to accept American Express or Diners cards.
Overseas bookings – overseas guests may pay in sterling by cheque drawn on a UK bank, Mastercard, Visa card or by international electronic transfer. Any charges for payments from overseas will be passed on to the Guest. Overseas credit cards currently attract a surcharge of 2.8% but this is subject to change.
Changing a Booking – once a booking has been accepted the booking can only be changed providing the room(s) is available for the new date.
Cancellation – a booking can only be cancelled prior to the start of the Holiday. In the event that a cancellation is made then a cancellation charge is payable as set out below (this will include inability to travel due to contracting covid):
Under 48 hours 100% of the value of the accommodation originally reserved, 48 hours or more you lose the deposit. If we are able to re-sell the room then the deposit will be refunded in full minus a £10 administrative charge
Cancellation due to coronavirus
If the government announces a travel restriction in either the area you come from or the area where this property is situated then you will receive a full refund. Please note that if you have contracted covid and are unable to travel or if you decide the risks are too high to travel, this will not entitle you to a refund.
Cancellation insurance – traditionally people have not taken out insurance for UK holidays but it is strongly recommended that you do. There is plenty of choice available on the internet.
Reservations – a booking is only confirmed once we have received a deposit – we will then confirm your booking in writing. A provisional reservation will be held for 3 days and if we have not received a deposit within this time the reservation will lapse.
Arrival time – preferably between 1500 and 1900 but if you would like to arrive outside these times we will do our best to accommodate you
Departure time – 1000 unless otherwise negotiated
Non-availability of property – If for any reason beyond our control the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for letting, all charges paid in advance by the guest will be refunded.
Website Descriptions – some of the information on the website relates to matters beyond the property such as shops and pubs. Closure of such premises and other changes to external facilities are outside our control.
Complaints – All complaints must be notified as soon as reasonably practicable. Guests have a legal obligation to mitigate their loss. If we are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the guest will waive all rights.
Pets – pets, other than assistance dogs, are not permitted due to the resident cat
Smoking – not permitted on the premises
Access – access to Treeve Moor House is via a lane which narrows towards the bottom. The largest vehicle that can make the turn at the bottom is a Mercedes Sprinter. If you have a larger vehicle it may be possible to park it in the field at the top of the lane. There is plenty of room to turn around at the bottom. If you have a car which is particularly low underneath then the access may not be suitable – this usually only applies to older vehicles although many classic cars, taking part in LEJOG, have had no trouble accessing the property
Damages and Breakages – Guests are liable for any breakages or damages. Please report any incidents as they occur. We do not charge for minor breakages but if the breakage is significant we may send you an invoice for repair.
Breach of contract – if there is a breach of any of these conditions by the Guest or any of their party, we reserve the right to end the Holiday and ask the Guest and their party to leave. If there is a breach of any of these conditions by us, then the Guests have the right to end the Holiday and leave. Ending the Holiday by either us or the Guest does not affect the party’s other rights and remedies.
Liability – We accept no liability for loss of or damage to the guest’s possessions on our property or land. Nothing in these conditions excludes or limits our liability for death or personal injury caused by us or for any matter which it would be illegal for us to exclude or attempt to exclude their liability.
Governing Law – Any dispute will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts.
Validity Clause – In the event that a court finds that a condition in these Terms and Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Terms and Conditions, which will continue to be valid and have full force and effect.